Refunds & Cancellation

Last updated October 7, 2026

How to cancel

Go to Alerts → Manage billing and choose Cancel subscription. Cancelling stops all future charges straight away. You keep full access until the end of the month or year you have already paid for, then your account returns to the free level. You can also email us at support@wiretell.com and we will cancel it for you.

Monthly plan ($1.99 a month plus applicable tax)

Monthly payments are not refunded once the month has started, because you can cancel before the next one. If you were charged for a month you did not intend to renew, email us within 7 days of the charge and we will refund it.

Annual plan ($19.99 a year plus applicable tax)

If you change your mind, email us within 14 days of an annual charge (your first year or a renewal) for a full refund; your plan ends when the refund is made. After 14 days, annual payments are not refunded, but you keep access for the rest of the year and it will not renew if you cancel.

Promotional codes and trials

Free trials and free months from a promotional code are not charged, so there is nothing to refund. When a discount ends, your plan renews at the regular price plus applicable tax unless you cancel before then; the renewal date is shown in Alerts → Manage billing.

Charges made by mistake

If you were charged twice, charged after cancelling, or charged in error in any other way, email us and we will refund the charge in full.

Deleting your account

Deleting your account on the Account page cancels your plan immediately, without a refund for the current period. If you want a refund under the rules above, email us before deleting.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually appear within 5–10 business days, depending on your bank. Sales tax charged on a refunded payment is refunded with it.

Questions: support@wiretell.com.